Business Application Supervisor

We're seeking a skilled and strategic Business Application Supervisor to lead a team of Subject Matter Experts (SMEs) responsible for some of our most critical enterprise applications—including Salesforce, ServiceNow, Smartsheet, and key ERP systems. In this leadership role, you’ll oversee day-to-day operations and provide strategic direction, ensuring the applications your team supports align with business objectives, run efficiently, and deliver exceptional service to stakeholders across the organization.

You’ll act as a central point of coordination—resolving complex issues, driving process improvements, and shaping the way our applications evolve to meet future business needs. This role is hands-on and highly collaborative, partnering with teams across IT, operations, and business units to deliver value and innovation.

What You’ll Do

• Lead and manage a team of application SMEs, ensuring strong performance, timely support, and successful delivery of initiatives.

• Act as the senior escalation point for technical and process-related issues involving enterprise applications.

• Facilitate ongoing collaboration with business units, product owners, and technology teams to translate business needs into effective solutions.

• Oversee the full application lifecycle—from enhancements and integrations to upgrades and vendor management.

• Monitor team KPIs and service metrics, delivering coaching, feedback, and performance reviews to ensure continuous growth.

• Identify and drive opportunities for process optimization, efficiency gains, and improved user experiences.

• Ensure all work aligns with security, compliance, and change management standards.

• Stay up to date on emerging technologies and updates related to Salesforce, ServiceNow, ERP systems, and others to inform future direction.

• Support capacity planning, resource allocation, and hiring efforts, including managing vendor/contractor relationships.

• Build and maintain reporting frameworks for resource utilization, forecasting, training, and performance tracking.

• Participate in software implementations, maintain QA/QC processes, and document new procedures.

What You Bring

• Education: Bachelor’s degree in Information Technology, Business, or a related field—or equivalent practical experience.

• Experience: 8+ years supporting enterprise applications, with at least 4 years in a leadership or supervisory capacity.

• Proven experience overseeing platforms such as Salesforce, ServiceNow, Smartsheet, and ERP systems.

• Strong understanding of business systems, user needs, and how to balance operational execution with long-term strategic goals.

• Excellent interpersonal and communication skills, with the ability to work effectively across departments and with external vendors.

• A mindset focused on continuous improvement, innovation, and accountability.