Level 2 IT Support Technician

Location: Cranbury, NJ
Work Schedule: 5 days per week, approximately 40 hours. Afternoon and evening coverage, generally between 2:00 PM and 10:00 PM, with Sunday coverage and occasional Saturday coverage as needed.
Contract Length: 2 months

Key Responsibilities

• Provide onsite Level 2 deskside support for users throughout a large distribution center environment.

• Troubleshoot and resolve Windows desktop, laptop, peripheral, software, connectivity, and end user technology issues.

• Provide hands on assistance to the network and infrastructure teams when onsite support is required, including basic connectivity troubleshooting and physical device checks.

• Manage assigned support tickets from initial troubleshooting through resolution, escalating more complex infrastructure or network issues when appropriate.

• Support users across multiple areas of the distribution center and respond quickly to issues that may impact operations.

• Provide strong customer service while working independently during afternoon and evening coverage hours.

• Maintain clear documentation of incidents, troubleshooting steps, and resolutions.

Qualifications

• Previous Level 2 desktop, deskside, or field support experience.

• Strong hands on experience supporting Windows workstations and common end user hardware and software.

• Ability to independently troubleshoot and resolve desktop, hardware, software, peripheral, and connectivity issues.

• Familiarity with basic network troubleshooting and the ability to provide onsite assistance to network teams. This is not a network engineering position.

• Experience supporting users in a distribution center, warehouse, manufacturing, retail, or similarly large operational environment is preferred.

• Strong communication, customer service, and problem solving skills.

• Reliable and comfortable working independently during afternoon, evening, and weekend hours.

• Ability to frequently walk throughout a large facility and provide hands on support across multiple locations within the building.

 

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