Desktop Support Engineer

Location: New York, NY (On-site)

About the Opportunity

Are you looking to build a strong foundation in core infrastructure and high-performance computing? We are seeking an ambitious Desktop Support Engineer to join a fast-paced environment and support critical daily IT and desktop technology operations. Working alongside senior engineering mentor talent, you will gain hands-on experience troubleshooting complex Linux systems, hardware, and networks with a direct path to transition into a full Systems Engineer.

Responsibilities

• Deliver hands-on technical assistance for office technology, desktop systems, and end-user environments.

• Assemble, configure, upgrade, diagnose, and repair PC hardware and workstation components.

• Troubleshoot hardware, software, and basic connectivity issues to identify root causes and implement solutions.

• Maintain and support Linux-based workstations operating within a technical financial environment.

• Assist with infrastructure deployments, system updates, and routine IT operational workflows.

• Document operational procedures, technical solutions, and troubleshooting guides.

• Collaborate on increasingly complex systems and infrastructure projects alongside senior engineers.

Requirements (Must-Have)

• 1–3 years of experience in desktop support, IT operations, or systems administration.

• Practical, working knowledge of Linux operating systems.

• Solid understanding of PC hardware components with experience assembling, configuring, or repairing workstations.

• Proven troubleshooting skills across both hardware and software layers.

• Foundational understanding of networking concepts.

• Strong problem-solving mindset, rapid learning agility, and willingness to take ownership of technical challenges.

Preferred Qualifications (Nice-to-Have)

• Experience with Linux system administration, servers, or compute cluster environments.

• Exposure to scripting, task automation, or infrastructure tools.

• Relevant industry certifications (e.g., CompTIA A+, Network+, Linux+).

• Prior experience supporting high-performance technology or financial trading environments.