The Help Desk Tech role ensures seamless operation and efficiency for the Customer's end users by providing comprehensive technical support and troubleshooting for everyday IT challenges. The Help Desk Tech focuses on maintaining consistent user support while adhering to established protocols and utilizing the Customer's Information Technology Management tools. This position also involves collaboration with the Customer's internal IT team to escalate and resolve issues beyond routine helpdesk management. 
 
Responsibilities include:  

• Install, configure, test and maintain operating systems, application software and management tools 

• Set up and support mobile phones and laptops, VoIP and SIP video conferencing technologies 

• Manage Active Directory and oversee email environment 

• Support Office 365, Azure Cloud, Zoom, SCCM and MS Intune 

• Provide exceptional white-glove support to C suite and front office traders 

 
Qualifications:  

• Bachelor's Degree 

• 7+years’ IT supporting and implementing end user systems in an enterprise environment 

• Strong technical expertise in desktop and server hardware, software and peripheral devices 

• Experience supporting MDM/MAM solutions 

• Experience with VoIP and SIP conference room equipment and applications 

• Experience with trading applications, such as Bloomberg a plus 

• Experience installing, configuring, testing and maintaining O/S, application software and management tools 

• Experience utilizing PowerShell in management of systems 

• Proven ability to troubleshoot and resolve complex technical issues 

• Excellent communication and collaboration skills 

• Ability to work in a dynamic, fast-paced environment 

• Ability for off hour and weekend On-Call work as necessary, light travel to VIP homes 

 

From call:
This is a six-month contract with the potential to convert to full-time. The role is on-site five days per week, and the hiring manager is seeking an immediate backfill due to a recent departure.

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Role Requirements & Responsibilities

• Work Schedule: 5 days on-site, 7 AM – 4 PM preferred shift

• Level: Mid-level (close to L2 support)

• Technical Scope:

  • Support for Windows environments and mobile devices

  • Troubleshooting of basic hardware, applications, account lockouts, file share access, etc.

  • Conference room setup (Teams/Zoom)

  • No scripting/automation required, but fundamental troubleshooting is essential

• On-call Availability: Required

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? Team & Environment

• Team size: 7 members

• Emphasis on proactive attitude and willingness to learn

• Culture prioritizes personality fit and financial industry experience is a strong plus

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? Candidate Profile Preferences

• Minimum 5 years of relevant experience

• Bachelor’s degree preferred

• Financial background preferred but not mandatory

• Top priority: Strong interpersonal and communication skills
  
  Interview Process:

• Technical Zoom interview with Kon

• On-site interview with technical and personality evaluation (HR to expedite)
   

• This is a backfill role with an immediate need —the outgoing employee’s last day is Thursday

• Kyan has already interviewed a few candidates and has two prospects in mind for on-site interviews
• If converted, the salary will align with the contractor’s current rate, plus benefits and vacation