Position: Technical Support Specialist
Location: Onsite
Type: Short-Term Contract
Department: Technology Support
Reporting To: Director of Cloud & DevOps

Overview
We’re seeking a contract Technical Support Specialist to join our IT team for a short engagement. This person will provide end-user support across a hybrid environment of Windows and macOS systems. The role involves managing users and devices through JumpCloud, maintaining our AWS virtual desktop environment, and ensuring smooth collaboration through Jira and Slack.

What You’ll Do

• Deliver front-line and second-level support for both Windows and Mac endpoints.

• Handle onboarding and ongoing administration of users, groups, and devices in JumpCloud (identity, MDM, and directory functions).

• Assist with the setup, configuration, and upkeep of AWS Workspaces (virtual desktops).

• Diagnose and resolve hardware, software, and network-related issues.

• Support software rollouts, updates, and system configurations.

• Monitor and respond to incoming support requests via Jira and communicate effectively with teams through Slack.

• Work with peers to improve IT operations and service delivery.

• Follow company IT security standards and industry best practices.

What We’re Looking For

• Previous IT support or helpdesk experience in a mixed Windows/macOS setting.

• Strong hands-on skills with JumpCloud for identity and device management.

• Exposure to AWS Workspaces or similar VDI solutions.

• Solid troubleshooting ability for laptops, peripherals, and basic networking.

• Working familiarity with productivity platforms such as Microsoft 365 and Google Workspace.

• Comfortable using Jira for ticket tracking and Slack for collaboration.

• Excellent communication skills with a customer-first approach.

• Able to work independently, manage multiple priorities, and stay organized.

Qualifications

• Associate’s degree or higher in Computer Science, Information Systems, or related discipline.

• Demonstrated background in IT support, helpdesk operations, or related technical services.