Position: Unified Communications & Collaboration Services Manager
Location:  Parsippany, NJ

Role Overview

We’re seeking a seasoned IT leader to oversee and evolve our enterprise collaboration and communication tools. This individual will manage unified communications (UC), messaging systems, and digital collaboration platforms to support a productive and secure user environment. The ideal candidate brings a strong infrastructure background, a passion for enabling seamless digital workflows, and a track record of success in modern workplace technology operations.

Core Responsibilities

• Drive the strategic direction and ongoing operations of enterprise communication platforms, including Microsoft Exchange Online, Teams, Zoom, and related Microsoft 365 services.

• Champion innovative digital collaboration experiences and lead efforts to modernize workplace communication.

• Manage both hybrid and cloud-native messaging solutions, ensuring performance, availability, and compliance.

• Oversee voice and video communications, such as VoIP systems, Zoom Rooms, and AV conferencing setups.

• Establish and enforce governance policies, including data retention, capacity planning, and system health monitoring.

• Partner with Information Security to maintain regulatory compliance and implement security protocols like DLP, MFA, and encryption.

• Collaborate across departments—HR, Legal, Security, and business units—to align tools and policies with employee needs.

• Lead a team of engineers and third-party partners responsible for day-to-day support, incident resolution, and service optimization.

• Manage vendor contracts, license renewals, and support escalation workflows.

• Stay current with trends in UCaaS, employee experience technologies, and IT service delivery.

• Collect usage metrics and user feedback to inform continuous improvements in tools and processes.

• Develop internal training, documentation, and onboarding programs to ensure effective platform adoption.

Qualifications & Experience

• Bachelor’s degree in a related field such as Computer Science, Information Systems, or Engineering.

• 6–10+ years managing messaging and collaboration tools within a corporate IT environment.

• Deep familiarity with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) and administrative best practices.

• Experience supporting multiple UC platforms like Zoom, WebEx, Cisco UC, or legacy tools like Skype for Business.

• Demonstrated ability to lead technical teams and support enterprise-scale systems.

• Knowledge of monitoring tools, user analytics platforms (e.g., Nexthink, Lakeside), and digital experience optimization.

• Strong communication skills with the ability to engage stakeholders and manage change effectively.

Preferred Knowledge & Skills

• Certifications such as Microsoft MS-700, MS-203, or ITIL are a plus.

• Background in identity and access management (Azure AD, SSO, MFA) as it applies to collaboration platforms.

• Experience using PowerShell or automation tools within ITSM frameworks.

• Familiarity with workplace experience design, accessibility considerations, and governance strategy.