About the Role
As a Contract Enforcement Specialist on the Transaction Fraud Team, you will lead in identifying and resolving complex fraud cases. Your role will involve reviewing high-risk activity, analyzing trends, taking enforcement actions, and helping drive incident response. You’ll apply your fraud expertise to make swift, data-informed decisions that prevent financial losses, while working closely with peers across risk and fraud functions.
This position requires strong judgment, analytical ability, and a proactive mindset.
Day-to-Day Responsibilities
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Fraud Prevention & Risk Review:
Assess suspicious transactions and account activity using tools like Accertify to identify anomalies and mitigate fraud risks. -
Trend Analysis & Strategy:
Monitor emerging fraud trends and translate insights into actionable improvements. Take enforcement actions—such as canceling transactions or banning users—when necessary. -
Investigation & Escalation Handling:
Lead investigations into suspicious activity, manage internal escalations, and respond to appeals with a balanced approach to user experience and risk. -
Cross-Team Collaboration:
Share insights with teammates and internal stakeholders, contributing to the evolution of fraud detection processes and reducing false positives. -
Process Improvement & QA:
Help implement quality assurance and measurement frameworks. Identify workflow gaps and support process enhancements. -
Independent Execution:
Complete daily tasks with accuracy and timeliness, offering feedback to improve operational efficiency and system performance. -
Clear Communication:
Maintain professional communication and foster strong working relationships across the organization.
What We're Looking For
Required Skills & Experience:
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Fraud Analysis & Investigation:
2+ years of experience in fraud prevention or investigation, including familiarity with fraud detection tools. -
Strong Judgment & Decision-Making:
Able to work independently and make sound, data-backed decisions in high-pressure or ambiguous situations. -
Operational Rigor:
Proven ability to consistently deliver high-quality results with efficiency and attention to detail. -
Collaborative Communicator:
Excellent verbal and written communication skills with a track record of effective teamwork and feedback.
Bonus Qualifications:
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Background in risk, trust & safety, payments, or marketplace environments
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Familiarity with SQL or data tools like Looker
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Experience using platforms such as Accertify, Zendesk, Slack, and Google Workspace
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Understanding of payments regulations, card network rules, or alternative payment methods like Pay by Bank
This is a remote, work from home position. This role is to be filled outside the states of California and Colorado.
**We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, ethnic origin, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**
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