Team Overview:
This UX Content team plays a key role within the larger design organization — they’re the voice behind the product, shaping experiences that feel clear, human, and connected. The team helps users navigate a world of unique offerings, supports creators as they grow their businesses, and ensures every touchpoint reflects the brand’s values. They’re highly collaborative, working side by side with design, research, product, and engineering to create thoughtful, inclusive, and impactful experiences.

The Opportunity:
They’re looking for a Senior AI Content Strategist to help lead the evolution of AI-driven content experiences. This person will be instrumental in developing and optimizing an internal AI-powered writing assistant — shaping prompts, improving quality and consistency, and scaling content that aligns with the brand’s voice. This is a full-time contract role , reporting to the Senior UX Content Manager .

What You’ll Do:

• Develop, train, and refine an AI writing assistant to produce clear, high-quality, on-brand content.

• Define rubrics and metrics to measure prompt performance and overall content effectiveness.

• Partner cross-functionally with product, design, research, engineering, and legal to integrate AI tools seamlessly into the product experience.

• Use data insights to iterate and improve prompts and outputs.

• Evolve and maintain the content system — patterns, terminology, tone, and style guidelines.

• Create frameworks and messaging that explain AI-powered tools and features to end users.

What You Bring:

• 8+ years of experience in UX content, content strategy, or a related discipline.

• Deep understanding of AI and large language models (LLMs) — including how to apply them to content workflows.

• Proven success leading cross-functional projects and driving clarity across complex systems.

• Strong analytical skills and comfort using data to inform creative decisions.

• Proficiency with Figma and familiarity with systemized content operations.

• Exceptional communication skills — able to turn complex ideas into simple, approachable language.

Nice to Have:

• Hands-on experience building or training an AI-powered writing assistant.

• Familiarity with design thinking principles.

• Certifications or training in AI, data science, or prompt engineering.