Job Title:
Student Services Administrator
Location:
Onsite – Brooklyn, NY
About the Role:
We are looking for a Student Services Administrator to join our university team in Brooklyn. This role is all about helping students succeed by being their go-to resource for questions about billing, payments, and account support. You will work directly with students every day via phone, email, and ticketing systems, providing clear answers and guidance with a strong focus on customer service.
Key Responsibilities:
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Act as the first point of contact for students regarding billing, tuition payments, and account questions.
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Respond to student inquiries by phone, email, and ticketing system with professionalism, patience, and empathy.
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Provide clear explanations of account balances, payment options, and billing policies.
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Troubleshoot and resolve account-related issues, escalating complex cases when necessary.
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Document student interactions and resolutions in the system for accurate record-keeping.
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Use the Ellucian Colleague system to look up student information, update accounts, and process payments.
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Collaborate with other campus offices (Registrar, Financial Aid, etc.) to provide seamless student support.
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Educate students on available resources and processes to encourage self-service where appropriate.
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Contribute to improving student services by identifying common issues and suggesting process improvements.
Qualifications:
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Associate’s degree required; Bachelor’s degree preferred.
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Experience in customer service or student support, ideally in a university or higher education setting.
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Familiarity with Ellucian Colleague or similar student information systems preferred.
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Strong communication and active listening skills with the ability to explain policies and procedures clearly.
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Patient, empathetic, and student-centered approach.
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Ability to manage multiple inquiries at once and resolve issues in a timely manner.
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Proficient with Microsoft Office Suite and comfortable learning new systems.
